Delivery & Returns

Shipping & Delivery Policy

Last updated: 27 October 2026

This policy explains where and how UtilityMart delivers, what it costs and how long it takes. UtilityMart is operated by HMBR Tools And Chemicals LTD.

1. Where we deliver

We deliver to addresses in Bangladesh that our courier, primarily Pathao Courier (other courier services might be used from our end and you will be notified before any booking is made), serves with home delivery. When you choose your city and thana / zone at checkout, the Website tells you if delivery is available and shows the charge. We do not deliver outside Bangladesh.

2. Delivery charge

The delivery charge is worked out at checkout from your delivery area and the weight of your order, and is shown before you pay. There are no hidden charges.
Free delivery applies when your order (after any discount) reaches the free-delivery amount shown at checkout.
Cash on delivery has no extra fee for you.
Heavy orders may be split into more than one parcel; you still pay only the delivery charge shown at checkout.

3. Order confirmation and dispatch

After you order we may call you or send an SMS to confirm your order and address. Confirmed orders are packed and handed to the courier as soon as possible. When the parcel is booked with the courier we send you an SMS (and an email if you gave one) with the tracking number. If, by any chance, we are unable to supply the goods, we will call you and cancel the order; anything you have paid is refunded in full. If, by any chance, we are unable to supply the goods, we will call you and cancel the order; anything you have paid is refunded in full.

4. Delivery time

Dhaka: usually 5 working days after your order is confirmed.
Other areas: usually 10 working days after your order is confirmed.

These are estimates, not guarantees. Delivery can take longer during public holidays, hartals, floods, heavy rain, road closures or very busy periods. We will help you if your parcel is late.

5. Receiving your parcel

The courier usually calls you before delivery. Please keep your phone on and give an address, landmark and phone number that are correct.
Someone must be available to receive the parcel. If you cannot be reached, the courier may try again. After repeated failed attempts the parcel is returned to us and the order may be cancelled.
Please check the parcel in front of the courier. If it is damaged, opened or wet, tell the courier and contact us the same day with photos.

6. Cash on delivery

If you chose cash on delivery, please pay the exact amount shown on your order confirmation to the courier. Your parcel's amount to collect is already in the courier's system. For your first cash on delivery order we may ask you to confirm your mobile number with a code sent by SMS.

7. Wrong address or changes

Please make sure your address is correct. To change the address or phone number, contact us as soon as possible and before the parcel is dispatched. A parcel that cannot be delivered because of a wrong or incomplete address may be returned, and the delivery charge may not be refunded.

8. Returns and cancellations

See our Refund and Return Policy and Cancellation Policy.

Contact us

UtilityMart, operated by HMBR Tools And Chemicals LTD Holding #13, Road #01 (Dhaka Bypass Road), Ward #40, Area #02, Kudabo (Mirer Bazar), Pubail, Joydebpur, Gazipur - 1721, Bangladesh Phone and WhatsApp: +880 1766-665880 Email: [email protected] Website: https://utilitymart.shop

Refund & Return Policy

Last updated: 27 October 2026

We want you to be happy with what you buy from UtilityMart. If something is wrong with your order, or you change your mind, this policy explains what you can return and how we refund you. It applies to all orders placed on utilitymart.shop, which is operated by HMBR Tools And Chemicals LTD.

1. Return window

You can ask to return an item within 7 days of the day it was delivered. Please contact us within this time (see "How to return an item" below). Requests made after 7 days are considered only where the item is faulty.

2. What can be returned

Faulty, damaged or wrong items: items that arrived damaged or defective, that are not what you ordered, or that are different from their description. These can be returned even if the pack has been opened.
Change of mind: items that are unused, unopened and sealed (for liquids, chemicals and consumables), complete with all accessories, and in their original packaging.

3. What cannot be returned

Cleaning chemicals, liquids and consumables that have been opened or used, unless they are faulty or not as described (for reasons of hygiene and safety).
Tools and hardware that have been used, installed, altered or damaged after delivery, or that are returned without their original packaging or parts.
Items clearly marked "final sale" or "non-returnable" on the product page before you ordered.

4. How to return an item

Contact us within 7 to 10 working days of delivery by WhatsApp or phone on +880 1766-665880, or by email to [email protected]. Give your order number, the item and the reason. For a faulty or damaged item please send clear photos (and a short video of opening the parcel, if you have one).
We reply within 1 to 2 working days and tell you whether the return is approved and how to send the item back. Where possible we arrange a courier pickup for you.
Pack the item securely with its original packaging, accessories and a note with your order number. Please do not send an item back before we approve it.

5. Return delivery costs

If the return is because of our mistake (a faulty, damaged or wrong item, or an item not as described), we pay the return delivery cost. If you are returning an item because you changed your mind, the return delivery cost is paid by you; where we arrange the pickup, the courier charge is deducted from your refund.

6. Inspection

When we receive the item we check it, normally within 2 working days. If it meets this policy we approve the refund or exchange. If it does not (for example it has been used), we tell you why and, if you wish, send it back to you; in that case delivery charges may apply.

7. Refunds

Amount: you get back the price you paid for the returned item. The delivery charge is refunded only where the return is our mistake or the whole order is cancelled before dispatch.
Timing: approved refunds are made within 7 to 10 working days after we approve the return (for cancelled orders, after the cancellation is confirmed). Your bank or wallet may need extra days to show the money.
Online payments (bKash, Nagad, Rocket, cards, internet banking via SSLCOMMERZ) are refunded to the same account or card that was used to pay.
Cash on delivery orders are refunded by bKash, Nagad or bank transfer to an account you give us.
If part of an order is returned, the refund is for that part only. A discount code is shared across the items it applied to, so the refund is the amount you actually paid for the returned item.

8. Exchanges

If you would like a replacement or a different size instead of a refund, tell us when you contact us. We will exchange the item if the replacement is in stock; otherwise we refund you.

9. Problems with delivery

Please check your parcel when it arrives. If it looks damaged or something is missing, tell the courier and contact us the same day. If you refuse a parcel without a valid reason, or are repeatedly not available to receive it, we may ask for online payment in advance for your future orders.

10. Your legal rights

This policy does not limit your rights under the laws of Bangladesh, including the Consumer Rights Protection Act, 2009. See also our Cancellation Policy, Shipping and Delivery Policy and Terms and Conditions.